Shipping policy
Shipping Policy
1. Shipping Destinations
We currently ship to only EU countries. If your location is not available at checkout, please contact us for assistance.
2. Processing Time
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Orders are typically processed within 10 business days (excluding weekends and public holidays).
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Custom or made-to-order products may require additional processing time.
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Build and assembly time varies between products.
- You will receive a confirmation email with tracking details once your order has been dispatched.
3. Shipping Methods & Costs
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We offer standard and expedited shipping options through [list of carriers, e.g., DHL, UPS, FedEx, or local postal service].
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Shipping rates are calculated at checkout based on the destination and selected shipping method.
4. Delivery Times
Estimated shipping times depend on the destination:
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Domestic (Netherlands & EU): 15-30 business days
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Shipping delays may occur due to customs clearance, holidays, or external factors beyond our control.
5. Customs, Duties, and Taxes
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For EU customers, all taxes and duties are included in the final checkout price.
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If an order is refused due to unpaid customs charges, we will not provide a refund for shipping costs.
6. Order Tracking
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Once your order is shipped, you will receive a tracking number via email.
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Please allow 48 hours for tracking updates to appear on the carrier’s website.
7. Lost, Delayed, or Damaged Shipments
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If your order is significantly delayed beyond the estimated delivery timeframe, please contact us at via our contact form.
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If an item arrives damaged, notify us within 3 days with photos of the damaged product and packaging. We will assess the situation and provide a replacement or refund as applicable.
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We are not responsible for lost packages due to incorrect shipping addresses provided by the customer.
8. Returns & Exchanges
For information on returns, please refer to our Refund & Return Policy.
9. Contact Information
For any questions regarding our shipping policy, contact us at contact form.